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Amateur Geologist, Inc :: Help zone

Help zone

Terms & Conditions

Our 30 Day Return Policy

We promise that you'll happy with your purchase. If for any reason you find that you are not happy with your purchase in the first 30 days you may return any unopened or unused and in new condition item(s). We'll refund your full purchase price, excluding shipping.

Send us an email by responding to your order shipping notice or to or give us a call and tell us that you are going to return the items. Make sure you send, or have ready, our Order Reference Number. We'll email you a Return Merchandise Authorization (RMA).

After you have received the RMA return the merchandise to us the cheapest way available to you. Mark the box with the RMA number you received. We are not responsible for any loss in return shipping. We recommend that you purchase shipping insurance or use an insured shipping method such as UPS. If you use USPS (mail) to return the package at least purchase Delivery Confirmation which will be your proof that we received your item(s). Save money. There's no need to expedite the return shipment as we have more of the items in stock. As soon as we receive your returned merchandise we will make a credit for the returned merchandise to your payment method or we can keep a store credit for you if you desire.

All returned merchandise must be in as new condition. You can't have used rock picks on only one trip to the field, books can't be dog eared or coffee stained. It has to still be in the condition that you would expect to receive it if you had just paid for it. If we can't sell it as new we will refund the price you paid for the merchandise in excess of the cost of the item less a 25% restocking fee.

We're sorry but the return policy doesn't apply to software, DVD's, videos or other multimedia products unless the package is unopened.

Damaged Merchandise

Merchandise damaged in shipment will be replace at no charge to you. Just notify us within 5 business days of your receipt of the package and we'll make it right. For packages containing damaged merchandise you must save all the packaging as well as the damaged merchandise in case the shipper requires an inspection of the damage.

If the merchandise is damaged or non-operational in some other way on its arrival then we will replace it at our cost. We will pay the return shipping cost but you must contact us to arrange for a return shipping label. Please do not return the merchandise until you have received the return shipping label from Amateur Geologist. We will include the return shipping label in the package we send you containing the replacement for the damaged item. Shipping cost for merchandise returned to us without approval or a shipping label we have provided will be refunded only up to our cost.

Equipment is normally warranted by the manufacturer. In the event equipment fails after use you will need to return it to the manufacturer or their representative for repair. We can help put you in contact with the correct people as well as help make sure they follow through. We can usually handle warrantee problems with Estwing, Valley, Bausch & Lomb, and BelOMO equipment

Lost Order

All orders shipped are insured against damage and loss. If your order's package does not arrive then we will ship you a duplicate of your order.

Orders shipped by United Parcel Service (UPS) include a tracking number which is emailed to you by UPS on the day your order shipped. The tracking number will provide you with the current delivery status of your order. Packages shipped by UPS are guaranteed to arrive on the scheduled delivery date except for the holiday season. If the rare case when your package doesn't arrive within a few days of the scheduled delivery date then it is probably lost and we will file an insurance claim and ship the duplicate merchandise to you.

Orders shipped by US Postal Service (USPS) do not include tracking number unless they have been shipped by Express Mail. The post office staff is told to call Delivery Confirmation a tracking number but the only tracking available is delivery. Like you, unless a package is sent by Express Mail we have no idea where it is. Our experience with USPS is that they have a much poorer record on delivery times than their estimates. Occasionally even Priority Mail packages take more than a month to arrive. Once a package is 3 weeks later than its estimated delivery date we can treat it as lost in transit. We'll send you a statement to sign stating that you have not received the package. Return to us and when we have received it we can ship you replacement merchandise for your lost order.

Mistake On Order

Of course if we make a mistake on your order we will work promptly to correct the mistake at NO additional cost to you. Just give us a call or send us an email and we'll get right to work on correcting our mistake.

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Product Review Product Review

The Belomo 10x handlens is definitely a wonderful tool. A Hastings triplet design that is built like a Swiss bank vault. Optics are superb (razor sharp and bright) with a much wider field of view than my Bausch & Lomb 10x Hastings - which for entomology is a big plus! My collection of hand lenses is fairly large and I also use stereo microscopes for my work, but the Belomo can always be in your pocket ready to use anywhere and enjoy at any time. Its heirloom sturdiness will provide many years of visual pleasure. My first order got lost in the mail and the great folks at Amateur Geologist didn't bat an eye and sent another which was very kind, proving that they're definitely there to help their customers. My sincere thanks and appreciation goes out to them for their fabulous service and wonderful products.
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